What happens when my credits run out?+
Purchase the same package again or choose another package. You do not have to move to a larger tier.
Do unused credits expire?+
Purchased credits are valid for 12 months. At expiry, 50% of eligible unused credits roll forward under the product terms.
What uses one credit?+
Each product, variant, collection or image record changed successfully in Shopify uses one credit.
What remains free?+
Synchronization, reads, scans, analysis, Excel export, file loading and preview use no credits.
Can I use the same credits across Batch apps or different stores?+
Compatible Batch apps connected to the same Shopify store can use that store’s shared credits. Each store has a separate balance, even when you manage several stores from one OwnBatch account. Credits cannot be spent in a different store. Future apps must support shared credits before they can use them.