01Operator and agreement
These terms are an agreement between you and TNL Medikal Sanayi Ticaret Limited Şirketi, operator of OwnBatch. By creating an account or using a paid product, you agree to the version presented to you. You must have authority to act for the business or Shopify shop you connect.
02Accounts and permitted use
Keep your sign-in details secure, provide accurate information and access only shops and data you are authorized to manage. You may not bypass access restrictions, misuse service credentials, reverse engineer protected service components, interfere with other tenants, or use the service unlawfully.
03Products, availability and Shopify
CataBatch is an OwnBatch product built specifically for managing Shopify products, collections, variants and images. Supported features may evolve through product updates. Eligible CataBatch credit-package purchases are processed through Shopify-provided billing.
You remain responsible for reviewing catalog changes before applying them, maintaining appropriate backups and ensuring that the content you submit is lawful and accurate.
04Credit packages and stores
CataBatch is sold through one-time credit-package purchases rather than an automatically renewing subscription. One eligible product entitlement authorizes one Shopify shop; each additional shop requires its own entitlement. Package size changes the number of credits, not the included CataBatch features.
05Credits, validity and rollover
One successfully completed change to a unique Shopify record uses one credit. Reading, synchronization, scans, spreadsheet import or export, and previews do not consume credits; canceled, definitely failed or unprocessed changes do not consume credits.
Purchased credits are valid for 12 months from purchase. At the end of that validity period, 50% of eligible unused credits roll forward. For example, 400 eligible unused credits result in 200 rollover credits. Trial credits do not establish paid use. Credits have no cash value and remain subject to the store and account entitlement displayed at purchase.
06Cancellation, refunds and mandatory rights
A refund can be requested within 14 days of purchase if the paid service has not been used beyond any separately provided free trial credits. Once a paid credit is consumed or a paid catalog change is applied, a voluntary refund is not available, subject always to rights that cannot lawfully be excluded. Refund requests are submitted to support and processed through the relevant Shopify billing mechanism.
07Liability, updates and contact
Services are provided with reasonable care and subject to availability. To the extent permitted by law, OwnBatch is not responsible for unauthorized user actions, third-party outages, incorrect merchant-provided information or indirect losses. Nothing limits liability or consumer protections that applicable law does not permit us to exclude.
We may update these terms and communicate material changes appropriately. Questions: [email protected]. Support and cancellation requests: [email protected].