01Where payments are processed
CataBatch subscriptions distributed through the Shopify App Store use Shopify-provided billing. OwnBatch does not currently sell the desktop application as a separate direct-purchase product.
0214-day refund for unused paid service
You may request a refund within 14 days of the relevant purchase when the paid product has not been used. Using only separately granted free trial credits does not, by itself, count as paid usage.
03When voluntary refunds are unavailable
Once a paid credit has been consumed or a paid change has been successfully applied to Shopify, the service is considered used and the voluntary unused-service refund is unavailable. This does not override mandatory legal rights, billing errors, unauthorized charges or remedies that cannot be excluded under applicable law.
04How to request a refund
Email [email protected] with the account email, relevant Shopify shop and transaction information. We will verify the request and process eligible paid charges through the appropriate Shopify billing and refund flow. Unpaid Shopify charges may require a billing adjustment rather than a cash refund.
05Cancellation and automatic renewal
Annual plans renew automatically unless canceled before renewal. Canceling stops future renewal and, where supported by the applicable billing state, preserves access until the end of the period already paid for. Cancellation does not automatically create an additional prorated refund.
06Credits and plan rollover
At renewal, 50% of unused eligible annual-plan credits roll into the next period. No cash value is attributed to unused credits. Future separately sold add-on credits, if offered, will have their own clearly disclosed purchase conditions.